Join a Winning Team at Eden Prairie Nissan

Lot Attendant

Job Summary:

A Lot Attendant’s primary responsibilities are to receive, move, arrange, and maintain the appearance of vehicles and ensure the orderliness of the vehicle lot, including parking vehicles in assigned areas, checking for damage, and lists and stores keys.

Supervisor:

The Lot Attendant reports to the Reconditioning Manager

Duties:

Skills & Knowledge:

Experience:

Repair Technician

Job Summary:

The Service Repair Technician is responsible for diagnosing, inspecting and completing repairs and maintenance to Customer vehicles accurately, thoroughly and efficiently.

Supervisor:

The Service Technician reports to the Service Manager

Duties:

Service Advisor

Lube Technician

Job Summary:

As a Lube Technician, you are responsible for performing routine and preventative maintenance on customer vehicles while adhering to company standards and following applicable safety measures.

Supervisor:

The Lube Technician reports to the Service Manager

Duties:

Perform automotive preventative maintenance such as:

• Changing engine oil
• Rotating tires
• Checking and filling other vehicle fluids
• Replacing filters
• Inspecting lights and wipes
• Test and replace batteries
• Tire repairs
• Promptly and thoroughly advise the Assistant Service Manager (ASM) of any status updates, completed Multi-Point Inspections (MPI) and any additional needs found
• Basic tools to provide all Express Maintenance are supplied by Maplewood Toyota; Clean and secure all tools daily; Maintain a clean, safe, and organized work space

Skills & Knowledge:

• Good written and oral communication skills
• Ability to handle machinery safely
• Reliable, Responsible, and Flexible
• Ability to handle stress and follow direction in a fast-paced environment
• Ability to walk, run, stand, crouch, and bend for extended periods
• Valid driver’s license

Experience:

• Previous experience preferred

Sales Consultant

Job Summary:

The Sales Consultant is the Toyota dealership’s primary customer representative. You are responsible for all aspects of the sales process from identifying prospective customers to maintaining ongoing customer relationships that encourage repeat business. Throughout the process, you may be called upon to assist customers in choosing new or used vehicles, financial services, accessories and options. You also play an important role in representing the dealership’s Parts and Service Departments to your customers.

Supervisor:

The Sales Consultant reports to the Sales Manager

Duties:

• Converting showroom visitors into customers by understanding their needs and interests, and matching them to the most appropriate car
• Understanding the characteristics, capabilities, and features of Toyota vehicles
• Providing the potential customer with detailed information, including comparing different competitive models
• Taking customers on test drives and demonstrating vehicle features
• Building a rapport with potential customers to improve the possibility of a sale in the future
• Maintaining a customer database and communicating with them
• Assisting customers with completing the relevant paperwork required for a successful sale to be processed
• Maintaining reporting structures and recording sales and inventory into CRM software
• Collaborating with team members to reach sales targets

Skills & Knowledge:

• Ability to be competitive while maintaining the client’s best interests
• Excellent communication and interpersonal skills
• Strong customer service and negotiation skills
• Superb written and verbal communication skills
• Willingness to work holidays and weekends
• A passion for sales and customer satisfaction
• Valid driver’s license

Experience:

• Automotive background is a plus
• 3+ years’ experience in a sales position

Automotive Detailer

Job Summary:

An Automotive Detailer is responsible for cleaning the interior and exterior of new, used, and customer vehicles while adhering to company standards and following applicable safety measures.

Supervisor:

The Automotive Detailer reports to the Reconditioning Manager

Duties:

Monitors and maintains the cleaning equipment and machinery for proper operation and functioning

• Uses cleaning supplies and equipment such as brushes, scrapers, vacuums, and solutions to perform cleaning on vehicles
• Preserves, protects, and restores vehicle’s interiors and exteriors through the application of polishes, conditioners, waxes and/or masking materials
• Utilizes buffing machines and cloths to wax and buff vehicles
• Performs various tasks, including vacuum to remove dirt and debris, clean upholstery and surfaces, use air compressors and cloths to dry surfaces and apply preservation chemicals to surfaces to protect them against spot and stains
• Cleans and dresses engine compartment, wheels, and tires to remove grease and dirt
• Moves and parks vehicles; deliver vehicles to correct locations

Skills & Knowledge:

• Good written and oral communication skills
• Ability to handle machinery safely
• Reliable, Responsible, and Flexible
• Ability to prioritize tasks in a detail-oriented and extremely safe manner
• Ability to handle stress and follow direction in a fast-paced environment
• Ability to walk, run, stand, crouch, and bend for extended periods
• Ability to work a flexible schedule to include weekends and holidays
• Valid driver’s license

Experience:

• Previous car detailing experience preferred but not required

Parts Driver

Service Assistant

Job Summary:

The Service Assistant is often times one of the first people to greet service customers in the write up area.  Primary responsibilities are to help organize and transport customer vehicles, along with various tasks that may be required to maintain a safe and clean environment within the building and grounds.

Supervisor:

The Service Assistant reports to the Service Manager

Duties:

• Assist with service write-ups and organization of customer vehicles
• Interacting directly with customers to greet and direct them
• Transporting vehicles, keys and paperwork to the appropriate service consultant
• Drive vehicles through an automated car wash
• Transport customers and dealership personnel as needed
• Maintain building and grounds as needed

Skills & Knowledge:

• 18 years of age or older
• Strong communication skills
• Positive and hardworking personality
• Eagerness to consistently learn and improve
• Valid driver’s license

Experience

• No previous experience required

Parts Professional

Job Summary:

As a Parts Professional, you are responsible for ensuring that the Parts Department supplies the correct parts to your service team and Toyota customers.

Supervisor:

The Parts Professional reports to the Parts Manager

Duties:

• Creating a professional environment for all parts customers
• Answer phone calls, provide price quotes and other information to customers
• Communicating effectively with customers, Toyota associates, and other dealership associates
• Maintaining Parts Department reference materials
• Identifying, ordering, receiving, stocking, and selling parts to customers
• Verifying all internal requests for parts are billed on service repair order
• Processing new and warranty parts returns
• Performing periodic inventory checks
• Providing exceptional customer service

Skills and Knowledge:

• Excellent communication and customer relations skills
• Strong customer service focus
• Exceptional organizational and multi-tasking ability
• Ability to lift up to 50 lbs.
• Basic computer skills
• Customer service skills
• Valid driver’s license

Experience

• Industry experience preferred
• Mechanical knowledge or repair experience

Service Cashier

Job Summary:

The Cashier handles the final invoicing and payment collection for all service and parts transactions.  Therefore, a person in this position must work very closely with the Service and Parts Departments.  The Cashier is often the last dealership associate the customer deals with.  As a result, what they do and how they treat the customer can leave a lasting impression.  In terms of customer satisfaction, the Cashier has the most important role in the after-service delivery process.

Supervisor:

The Cashier reports to the Office Staff Manager.

Duties:

• Process service and parts transactions
• Accept payments (cash, credit, check)
• Calculate and return change when required by the payment method
• Maintain adequate chance denominations in the cash drawer and request additional change
• Answer customer questions about products or services
• Reconcile cash drawers and sales receipts

Skills and Knowledge:

• Excellent verbal communication skills
• Customer service skills
• Ability to work in a fast-paced environment
• Knowledge of point-of-sale systems
• Must present a professional appearance at all times
• Must be willing and able to work various schedules
• Ability to work under limited supervision
• Ability to calculate sales and change quickly
• Basic math skills required

Experience:

• Previous administrative or cashier experience

Internet Sales Consultant

Job Summary:

The Internet Sales Consultant’s primary responsibilities are to provide online customers with information on vehicles, products, and services.  Other duties include setting appointments with customers, maintaining records of sales for reports, and building lasting relationships with customers for repeat business. 

Supervisor:

The Internet Sales Consultant reports to the Internet Sales Manager

Duties:

• Utilize CRM to accurately and effectively track activity, update lead, opportunity information, and account information
• Respond quickly and thoroughly to the internet, phone, and live chat inquiries using email, scripts, and templates
• Provide information to prospective buyers about new and used vehicles
• Understanding the characteristics, capabilities, and features of Toyota vehicles
• Attends product and sales training as request by sales manager

Skills and Knowledge:

• Excellent communication and interpersonal skills
• Strong customer service skills
• Superb written and verbal communication skills
• Willingness to work holidays and weekends
• A passion for sales and customer satisfaction
• Valid driver’s license

Experience:

• Automotive background is a plus
• 3+ years’ experience in a sales position

Receptionist

The Receptionist performs various functions, including answering a multi-line telephone system and receiving visitors, customers, and prospects in a timely, pleasant, and professional manner, as well as providing information and support to other departments as required.

Supervisor:

The Receptionist reports to the Office Staff Manager

Duties:

• Greet customers and welcome them to the dealership
• Operate a multi-line system to answer calls, transfer calls, provide information, and take messages as needed
• Direct visitors to the appropriate person and office
• Provide customer service support to the sales department
• Assist management with various administrative tasks
• Ascertain and record totals of sales deposits
• Verify against all cash, checks, and credit card payments on hand at end of shift and communicate any discrepancies in the totals to the appropriate unit
• Maintain confidentiality of customer and company information at all times

Skills and Knowledge:

• Excellent verbal communication skills
• Ability to read and comprehend instructions and information 
• Must present a professional appearance at all times
• Must be willing and able to work various schedules
• Ability to work under limited supervision
• Must have intermediate computer skills in Microsoft Word, Outlook, and Excel and strong keyboard skills
• Must be punctual with the ability to manage assigned tasks within time schedule as well as provide customer support in a timely manner
• Basic math skills required

Experience

• Previous administrative/receptionist experience

Finance Manager

As a Finance Manager, you help Sales Consultants and customers identify the best finance and leasing options to meet each customer’s needs. You also complete much of the paperwork required for a sales transaction, and may present customers with information about additional options and services offered by your dealership.

Supervisor:

The Finance Manager reports to the General Sales Manager

Duties:

• Offering vehicle financing and insurance to customers and providing them with thorough explanations of extended warranties and of manufacturer and dealership service procedures and policies
• Processing financing and leasing deals accurately and securing approval through financial sources through the proper federal, state, and corporate channels
• Maintain current knowledge of all local, state, and federal regulations affecting dealership operations, particularly regarding sales and finance departments
• Maintain current knowledge of all finance and lease programs and disseminate information to sales and finance team members promptly, including management of the F&I team
• Foster and maintain positive relationships with insurance vendors and lending institutions

Skills and Knowledge:

• Excellent communication and organization skills
• Strong customer service skills
• Superb written and verbal communication skills
• Willingness to work holidays and weekends
• A passion for sales and customer satisfaction
• Must present a professional appearance at all times
• Valid driver’s license

Education:

• College degree or equivalent in finance preferred
• Strong background in business and mathematics

Experience:

• Minimum 2 years in automotive sales preferred