Alex used all kinds of ways to ensure that I understood everything about the car and the process. Very impressed with his use of technology. And also his use of many forms of teaching...visual, audible, tactile. He connected my phone to the car. He had videos on a tablet to watch re: technology available on the car, print outs of trade in values on my old car, printouts of add on choices available, etc. He verbally went thru the car technology whilst also showing it to me. I liked the way he used many forms of teaching so that ...
The customer rapport in the service department/area has improved to a 5 star rating! Good eye contact, ready to assist, very pleasant experience overall.
Dropped my car off for service and recall work. A loaner was provided since the work was expected to take over 2.5 hours to complete. The loaner was clean and very nice, the work was completed on time, and a call was made to me when my car was ready to pick up.
Alex was very patient and explained everything in detail. Specifically, he did the following that I really appreciated: programmed your cell phone Used his tablet Gave me a printout price quote Introduced me to the service department Showed you how to use my navigation system
I went in for an oil change and walked out with a new car!!! Greatest feeling ever. Great customer service from Smail. Very fast and also makes it enjoyable by cracking some jokes which is always appreciated :)